1. Refund Eligibility

Refunds may be issued for:

• No-show professionals
• Services paid for but not started
• Work significantly different from what was agreed
• Duplicate charges
• Verified billing errors
  
  

2. Non-Refundable Situations

Refunds are not available when:

• The service was completed satisfactorily
• The client changes their mind mid-project
• Issues arise unrelated to the professional’s work
• The client approves and releases payment, then disputes later
  
  

3. Refund Request Process

To request a refund:

1. Submit a claim within 72 hours
2. Include photos, documentation, or communication logs
3. Allow FixitHire to review the case
4. Outcomes may include:
• Full refund
• Partial refund
• Denial (with explanation)

4. Payments Already Released

Once payment is released to the professional, refunds may be limited unless a valid dispute is filed promptly.